Website Terms & Conditions

Last Updated: 29 October 2026

1. Introduction

Welcome to Aston Estates.

These Terms & Conditions govern your use of our website, www.astonestates.co.uk, and the information, property listings and services made available through it.

This website is operated by Aston Estates (SK) Ltd, trading as Aston Estates, a company registered in England and Wales.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue your use of the website.

We recommend reviewing these terms periodically, as they may be updated from time to time.

2. About Aston Estates

Aston Estates is an independent estate and letting agency providing property-related services across East London, Essex and surrounding areas.

Our services include:

• Residential property sales
• Residential lettings
• Property management
• Guaranteed rent arrangements
• Commercial property sales and lettings
• Property marketing and advertising
• General property-related advice and assistance

Information displayed on this website is provided for general guidance and promotional purposes.

Any formal agreement for our services will be subject to separate terms of business or contractual documentation, which will be provided where applicable.

3. Property Listings and Advertisements

We make reasonable efforts to ensure that property descriptions, photographs, floor plans, prices and other information displayed on our website are accurate, current and not misleading.

However, property information may change, and prospective purchasers or tenants should consider the following:

• Availability: Properties may be withdrawn, let, sold or otherwise become unavailable without prior notice.
• Prices: Advertised rents, asking prices and other charges may be subject to change.
• Measurements: Floor plans, room dimensions and measurements are provided as a guide and may be approximate.
• Photographs: Images are intended to illustrate the property. Photographs may be professionally enhanced for presentation purposes but should not materially misrepresent the property’s condition or features.
• Fixtures and Fittings: Furniture, appliances, decorative items and other contents shown in photographs may not be included in a sale or tenancy.
• Property Information: Information relating to tenure, planning permissions, building regulations, property boundaries, council tax, business rates and other matters should be checked through appropriate documentation or enquiries.

We aim to disclose material information required by applicable consumer protection legislation.

Visitors are encouraged to arrange a viewing and raise any questions or concerns with our team before making a property-related decision.

Nothing in these terms excludes our responsibility for providing accurate and non-misleading information as required by law.

4. Property Enquiries and Viewings

Submitting an enquiry through our website, by telephone or by email does not guarantee that a property will remain available or that a viewing appointment will be accepted.

All viewings are subject to availability, access arrangements and confirmation by Aston Estates.

We reserve the right to rearrange or cancel viewings where reasonably necessary, including circumstances beyond our control.

Any offer made in respect of a property will be dealt with in accordance with applicable legal requirements and the relevant seller’s or landlord’s instructions.

5. Residential Sales and Lettings

Property sales and lettings advertised through our website are subject to applicable legislation, satisfactory checks where required, and the relevant contractual arrangements.

For residential lettings, these may include:

• Identity and Right to Rent checks, where legally required
• Affordability and referencing assessments
• Landlord approval
• Applicable deposit requirements
• Completion of relevant tenancy documentation

All assessments and decisions will be carried out in accordance with applicable law, including equality and consumer protection requirements.

Submitting an application or expressing interest does not automatically create a tenancy or guarantee acceptance.

Where fees, holding deposits or other payments are applicable, the relevant details and terms will be communicated before payment is requested.

Any tenancy deposit will be handled in accordance with applicable tenancy deposit protection requirements.

6. Commercial Property Services

Aston Estates provides commercial property services, including the marketing, sale and letting of commercial premises.

Information relating to commercial properties, including rents, lease terms, permitted uses, floor areas, business rates and other charges, is provided on the basis of information available to us.

Prospective commercial tenants and purchasers should undertake appropriate due diligence and obtain independent professional advice where necessary.

This may include advice concerning:

• Lease terms and contractual obligations
• Planning permission and lawful use
• Business rates and service charges
• Repairing and maintenance responsibilities
• Licensing and regulatory requirements
• VAT and other applicable taxes

No information published on our website should be treated as a substitute for independent legal, financial, planning or surveying advice.

7. Fees and Charges

Aston Estates aims to provide clear information about applicable fees and charges.

Fees for property sales, lettings, management and commercial services will depend on the nature and scope of the services requested.

Where fees apply, we will provide the relevant information in accordance with applicable legal requirements and before the customer becomes contractually bound.

All fees payable to Aston Estates will be subject to VAT where applicable, and quotations will clearly explain the relevant VAT treatment.

Visitors may contact our team directly to request information about our services and charges.

Any legally required fee information will be made available in accordance with applicable legislation.

8. Website Use

Visitors may use our website for lawful purposes, including searching for properties, requesting information and contacting Aston Estates.

You agree not to:

• Use the website for unlawful, fraudulent or misleading activities.
• Attempt to gain unauthorised access to our website, systems or databases.
• Introduce viruses, malware or other harmful technology.
• Interfere with the website’s normal operation or security.
• Copy, reproduce or commercially exploit website content without permission, except where permitted by law.
• Use automated systems to extract substantial amounts of website information without our prior written consent, except where permitted by law.

We reserve the right to restrict access where necessary to protect the website, its users or our business interests.

9. Intellectual Property

Unless otherwise stated, the content on this website, including text, branding, logos, property descriptions, photographs, graphics and website design, belongs to Aston Estates or is used with the permission of its respective owners.

Visitors may view and download information for personal, non-commercial purposes.

No content may be reproduced, distributed, modified or used commercially without obtaining the necessary permission, except where permitted by law.

All third-party trademarks and intellectual property remain the property of their respective owners.

10. Third-Party Websites and Services

Our website may contain links to external websites, property portals, mapping services or other third-party resources.

These links are provided for convenience and information purposes.

Aston Estates does not control the content, security, availability or privacy practices of external websites.

Visitors should review the relevant terms and privacy policies when accessing third-party services.

We are not responsible for losses arising solely from the independent acts or omissions of third-party website operators, except where responsibility cannot lawfully be excluded.

11. Website Availability and Accuracy

We aim to keep our website accessible, secure and functioning correctly.

However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend access to carry out maintenance, improvements or security updates.

While we take reasonable care in preparing website content, some information may become outdated or require correction.

If you identify information that appears incorrect or misleading, please contact us so that we can investigate and make any necessary amendments.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot legally be excluded or restricted
• Any statutory rights or remedies available to consumers

Subject to these protections, Aston Estates will not be responsible for losses caused by circumstances beyond our reasonable control or by a visitor’s misuse of the website.

We do not guarantee that use of the website will meet every visitor’s individual requirements.

Nothing in this section removes our legal obligations concerning property information, advertising, professional services or consumer protection.

13. Privacy and Personal Information

We respect the privacy of our website visitors, landlords, tenants, purchasers, sellers and other customers.

Personal information submitted through enquiry forms, property applications, correspondence or other communication channels will be processed in accordance with applicable UK data protection legislation.

Please refer to our Privacy Notice and Privacy Policy for further details about how personal information is collected, used, stored and protected.

14. Cookies

Our website may use cookies and similar technologies to support website functionality, improve user experience and, where applicable, analyse website performance.

Information about the cookies we use and how visitors can manage their preferences is available in our Cookie Policy.

Where required by law, we will obtain consent before placing non-essential cookies on a visitor’s device.

15. Complaints and Feedback

Aston Estates is committed to providing a professional service and dealing with concerns fairly and promptly.

If you are dissatisfied with any aspect of our service, please contact us:

Email: info@astonestates.co.uk

We will review your concerns in accordance with our internal complaints handling procedure.

Where applicable, unresolved complaints may be referred to the relevant independent property redress scheme, subject to its eligibility requirements and procedures.

Further information is available on our Complaints Procedure page.

16. Changes to These Terms

We reserve the right to update or amend these Website Terms & Conditions when necessary, including to reflect changes in legislation, our services or website functionality.

Any changes will be published on this page together with an updated revision date.

Changes will not retrospectively alter existing contractual obligations or remove statutory rights.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to the use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or protections available to consumers.

18. Contact Information

For questions regarding these Terms & Conditions, our website or our property services, please contact:

Aston Estates (SK) Ltd

Trading as Aston Estates

Registered in England and Wales

Company Registration Number: 13921059

Registered Office:

625 High Road
Ilford
London
IG3 8RA

Email: info@astonestates.co.uk

Website: www.astonestates.co.uk

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